Who should I contact?
If you obtained your machine from an operator or food service provider, please contact them to let them know there is an issue.
The ColdSnap Customer Service hours are Monday to Friday from 9am to 5pm Eastern time. You can reach us via email at customerservice@coldsnap.com or call our toll-free number 833-933-4474. ColdSnap Customer Service we will get back to you within one business day.